How to claim
When you or your loved ones need your insurance to pay out, making a claim is easy
Income Protection
- Send us a completed online claim form and the other documents we need. All the details are in your dashboard
- Our underwriters will assess your claim
Life Insurance
- The name of the person who has passed away
- Their relationship to the deceased
- The cause of death
- The policy number, if they have it
- Their contact details
The policies we arrange are underwritten by Shepherds Friendly, one of the oldest mutual insurers in the world.
Eleos is authorised and regulated by the Financial Conduct Authority.
You’re fully protected by the Financial Services Compensation Scheme.
How to claim your income protection benefit
If you get ill or injured and have to stop working, you’ll want financial help fast.
The quickest way to do it is online in 5 easy steps
STEP 01
Fill in the online claim form in your dashboard and upload these documents:
- Proof of your income
- Payslips, P60 or written confirmation from your employer
- Proof of the illness or injury that means you can’t work
Your own written confirmation is fine for the first week.Then we’ll need a Med3 certificate signed by a healthcare professional for each week after that.
STEP 02
Your claim is assessed. You may be asked to give more information or to meet with an appointed medical specialist.
STEP 03
Your waiting period ends and you start receiving your monthly payments.
STEP 04
You’ll keep getting your payments until:
- A healthcare professional declares you fit to go back to work
- You’ve reached the time limit for a single claim (1 or 2 years)
- Your policy is cancelled or comes to an end
...whichever happens first
How your loved ones can claim on your life insurance
Whether you're claiming yourself after being diagnosed with a terminal illness or your loved ones are claiming when you've passed away, there's one claim form for both cases.
When the claim form has been completed and submitted, together with any other documents we ask for, the claim will be assessed.
Once the claim is approved, the payout will be made by bank transfer.
Terminal illness and death are unbearably painful. Claiming is painless.
Talk to us anytime
Our customer support team gets great reviews and they’re ready to help you with anything – about your policy, about claiming or about Eleos in general